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Refunds & Returns

RETURN AND EXCHANGE POLICY 

If a return is accepted, due to COVID-19, it can only be used as store credit at this time or be used towards an exchange for another size or product. Any products that have been worn or used many not qualify for store credit. Due to COVID-19 it is not safe for customers and we are not able to resell any returned items. Any returns that fall within our usual return policy will be used as future store credit.

All returns must be authorized through this link, please provide your order number and email address. 

All products and packaging must be in new original condition with unopened packages and original packing materials and may not be returned used, worn or altered in any way. No exceptions for return if the packages are opened or/and worn.

All shipping, handling and processing charges for your original order are non-refundable. It is the responsibility of the customer to pay any return/exchange shipping. Once we receive your exchange, we will give you a call to process the payment of the exchange shipping cost.

On all returned merchandise a 13% restocking fee will be applied.All returned product(s) must be returned/ received within 7 business days of return approval date. A delay will result in complete forfeiture of your return. 

Requests for returns must be made within 14 days from the date of receipt of your order.

Registered return shipping of products which are returned is the responsibility of the customer.Your return will be processed within 7-10 days. 

All custom items/apparel cannot be returned and are non-refundable, this is because these items are made from custom fabrics or have custom printing with your personal information, therefore cancellations are not accepted after your order has been submitted.

Requests to return/exchange products due to quality issue must be made within 14 days of delivery or we will not able to accept any return (received wrong item, color, size and other company error...), please send any evidence to hello@graduationattire.com, we will resolve the problem as soon as possible.

Products that are not eligible for returns are clearly marked as “On Sale” on the Product page for that Product. All products on sale are non-refundable, however can be exchanged for the same credit amount.

 

CANCELLATION POLICY

 

You can cancel any in-stock product orders if it has not been shipped/left our facility. 

Custom orders can only be cancelled the next business day you have placed your order.

If you would like to cancel an order already shipped out, please process your request through this link (no custom orders accepted). You can send the order back after you received it.

Please check our return policy for all details. Original shipping and processing fee are non refundable.

If you order has not been returned, we won't be able to process your refund.